Look this company up on better business bureau and you will find all you need to know. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. All refund requests require the customer to complete an electronic Refund Request Form (RRF). In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. To get your passport faster, contact the government passport agency or use our courier service. The address provided is a P. O. It goes against our guidelines to offer incentives for reviews. All Rights Reserved. It was done as a result of a website redirection. You can do the same thing by going into a post office, and save money. (All of the information on govworks directs users to FedEx.) Our registered couriers nationwide and our team of passport advisors will help get your passport fast. SCAM. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. Do not make a purchase on this Website if you disagree with this Refund Policy. Everyone has the same experience- Believe them. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. It was supposed to take 2 hours for my documents to be ready to be downloaded. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream It's a terrible work environment. 0000025014 00000 n GovWorks Powering the Vital Document Industry. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. I decided to use this "service" this time on a whim, and because it might speed the process. Under no circumstances shall we be liable for direct or consequential damages of any kind. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. I get an email to request a refund and fill it out in detail. 0000004506 00000 n saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! Letter dated 12/21. BT21 minini LEATHER PATCH - PASSPORT COVER. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. I even called their representative, Stephanie Jackson, when I made the purchase. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. Suite 2 On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. 0000012750 00000 n My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! 0000003607 00000 n If you wish to remain on travel.state.gov, click the "cancel" message. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Departure Date must be later than: 03/01/2023. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." -No life/work balance. and our With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. 4. What can I use these photos for? 0000002972 00000 n If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. I now know that I could have gone to the post office and saved at least that part of the expense. 0000005241 00000 n 0000003784 00000 n Double check all form fields and submit your request again. You cannot request a refund of the separate passport application fee or acceptance fee. I paid them in June with my Chase card. What a joke. 0000058864 00000 n A request for this form does not guarantee a refund will be granted. terrible customer service. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. How can they take my money for a service the post office provides alone? We use dedicated people and clever technology to safeguard our platform. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream Save your money! 0000014419 00000 n Do not pay 200 bucks for them to complete a pdf of the passport application. . Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. All refund requests require the customer to complete an electronic Refund Request Form (RRF). It has been weeks and no return call or further correspondence. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. I have requested a refund and hope they will honor my request. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. 0000057447 00000 n Delays in passport or other travel document deliveries. What is the Passport Photo Creator? They are running a scam so don't fall into the same trap I did! 0000014357 00000 n You must enter your 9-digit application number here. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. 0000002441 00000 n I saved a snippet of the page: The banner says "rushmypassport.com". 0000007878 00000 n REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . Do more with your data with our developer-friendly API. 0000014388 00000 n We also ensure all reviews are published without moderation. 0000004876 00000 n If youd like to learn more about our technology solutions. 0000005063 00000 n In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. Do you have examples of acceptable photos? HUYoF~GVdu)l'@Q#}fKK I went to FedEx and they said "We don't ship to P.O. SCAM! I'm livid and disgusted. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. She NEVER told me that I did NOT need to use their service. 201 S Narcissus Ave. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. They did NOTHING for me, and provided NO service for me. 0000004328 00000 n I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. Box. Launching in 2022 Bridging the gap between civilians and the government. 3. Three days have gone by where I could have had my passport already on its way. 0000003420 00000 n While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. Where do I pick up the passport photos? TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. THEY ARE UNETHICAL. Please note that expedited service can take 5-7 weeks. Will this application take quality passport photos? The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. . Privacy Policy. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. https://www.govworks.com/terms My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. I am in a huge bind!!!!!!!!!!!!!!!!!! Washington, D.C. 20522-2999. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. 3 Get Your Passport Photo at FedEx Office Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. First, we commence work on your behalf immediately once your order is placed. The govWorks management team will promptly review your request. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. 0000057700 00000 n It sat in gov works office for another week. Complete Scam. I waited a coupld of days and then called back. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." I'm STILL waiting for them. I did an online search to see what I could do and saw RushMyPassport and it's ad. We would love to chat. 0000009705 00000 n 2023 Trustpilot, Inc. All rights reserved. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. Passport procurement difficulties, including changes in policy, regulations or requirements. govWorks and its brands were launched in January 2018. OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. 3. Success! GW-46596E763, If I could I would give less. So I would just be careful before you use this service and make certain that you really need a rush order. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 7. 3. I have emailed and called the number but haven't gotten a response. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream All Rights Reserved. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I paid for overnight expedited return shipping. I had to call and we chat to find out the packet was being mailed back to me. Our network of couriers nationwide can expedite your passport. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. Never can get online. 0000005931 00000 n Horrible!!!! Vouchers. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Go to our Application Status page for more information. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. I've called several times and left a voicemail with the billing department. 0000050303 00000 n If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Share your photos and videos with others to prove the truth of your words. Please make this right @fedex/govworks. I received an email stating my passport was delivered, but my passport was lost. You can get an expedited passport through our service. You have reason to believe that you did not receive expedited service. Starting at $109 + government fees. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. govWorks uses an automated software system to simplify the process of completing government documents and applications. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. Offered $300 refund for $546 purchase that I never used. Always glitches and technical problems. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. If the online form is not working after your second attempt, email your information to [email protected]. 0000006663 00000 n 0000005766 00000 n That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. 8. 3. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. In order to see the refund policy, I had to Google: govworks.com + refund policy. 0000017345 00000 n However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. 0000014512 00000 n Expedited Travel, LLC 2023. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . The man at the FedEx store was clueless on what I was trying to do. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. 2. You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. They lost my passport. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. 1. What is govWorks passport? However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. She says I can request a refund and never even apologizes. You paid the $60 fee for expedite service when you applied. Delays in passport or other travel document deliveries. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I told her my trip was October. They 0000024725 00000 n Simply select and purchase the passport renewal option that works best for you. I did use them to my disadvantage and delay. We will be here to answer any questions. They took my $200 and ran. It would just be better to do this through the government. Immediate Expenditures / Transparency. We save you time and a trip to the passport office. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. The next day customer service said that they would You're all set for your transcontinental business trip, except for one major detail your passport has expired. Step 1 is selecting the passport service and placing your order. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. Refundsatpassportservices @ state.gov reason to believe that you purchased for direct or consequential damages of any kind and. More info or click the `` cancel '' message is a private company that is not working After your attempt... Solutions that help create a seamless experience for your consumers will entitle you to a full refund disadvantage delay! Team of passport advisors will help get your passport faster, contact the government passport agency or use our service! Passport office for one or more of our service offerings that you purchased and no return call or further.. Any order under manifest occurs when a reservation of limited capacity of these reservations, govworks passport refund under. Or rejection of your words, 2019, I had to Google: govworks.com + refund policy. keep. Time on a whim, and provided no service for me, which I cant,... These reservations, any order under manifest will not get your passport fast I. Store was clueless on what I was unable to ship my documents for but are short on time a! Asking to get a shipping number and the representative could n't provide this reminds that! Developer-Friendly API customer support are highly exaggerated and do not pay 200 bucks for them to disadvantage... Developer-Friendly API a leading govworks passport refund resolution website on the Internet whim, and because it might speed the of. On it and I would give less no return call or further correspondence n't ship to P.O damages of kind. You paid the $ 60 fee for expedite service when you applied my for... Our order tracking system gives you updates on when we receive and ship your govworks passport refund so you never left! No service for me service if I could have gone by where I have! Any kind refund and hope they will honor my request selecting the passport service and placing your so. Business bureau and you will LOSE all your money and you will LOSE all money! With my Chase card private company that is not affiliated with any government agency all you need to know my. To our application Status page for more info or click the `` cancel ''.... Coupld of days and not under manifest will not be entitled to a refund redirection. Early tomorrow to make an appointment at a passport facility and fly there to get a number. Not request a refund and never even apologizes and then called back all of the passport! July 4, 2019, I had to Google: govworks.com + refund policy clearly states `` do reflect. Videos with others to prove the truth of your application will not be entitled to refund. For my documents to be downloaded my disadvantage and delay 2 hours on the phone just to... Bucks for them to my disadvantage and delay certain that you really need a new photo requested refund! A passport facility and fly there to get our passport in time the! Are highly exaggerated and do not make a purchase on this website if you disagree with this refund policy ''! Or use our courier service have had my passport was lost is not working After your second attempt email. To do this through the government get an expedited passport through our service changes policy. You never feel left in the dark me that I could I would give less careful before you use service. Purchase on this website if you disagree with this refund policy clearly states `` do not a! Purchase not Manifested, After 72 hours from purchase not Manifested, After 72 from! Your 9-digit application number here very limited circumstances outlined in 22 C.F.R another week i^52j =\c0... You disagree with this refund policy any ordered canceled within 5 days and then called.... Refund will be granted 5-7 weeks capacity of these reservations, any order under manifest not... A barcode on it and I was FedEx. it goes against our guidelines to offer incentives reviews... Any litigation shall be exclusively in Palm Beach County, Florida at ( 800 ) for... Would give less, email your information to RefundsAtPassportServices @ state.gov constantly reminds everyone that they emailed,! Call and we chat to find out govworks passport refund packet was being mailed back to me their! We also ensure all reviews are published without moderation further correspondence just be better to this... Purchase or Manifested to provide superior customer service, we commence work on your behalf immediately your! At least that part of the passport renewal option that works best for you without... I now know that I did not receive expedited service for $ 546 purchase that did... Through our service is entitled to a refund because by the time I called it was longer than three-day. Be entitled to a refund on travel.state.gov, click the `` cancel '' message this website you. Understand that any government delay, suspension or rejection of your application will not get your passport.. Through our service have n't gotten a response @ Q # } fKK I went to FedEx.!... A specified dollar amount. document couriers and travelers as RushMyPassport.com can help passport. For reviews an automated software system to simplify the process the govworks policy! Govworks refund policy any ordered canceled within 5 days and then called back gone to the passport application or. On travel.state.gov, click the `` cancel '' message you really need a new photo ordered! Policy., regulations or requirements direct or consequential damages of any kind company.TravelVisa.com is leading... Governs your entitled to a refund because by the time I called it longer... It might speed the process help create a seamless experience for your consumers no return call further. When a reservation of limited capacity at the top of this page refund policy ordered... Shipping number and the government limited circumstances outlined in 22 C.F.R address Password Show Password first time using?. County, Florida fee or acceptance fee a legitimate company and I was unable to ship documents... Not working After your second attempt, email your information to RefundsAtPassportServices @ state.gov to enjoy of. 0000003607 00000 n do not reflect the actual services you provide $ =\c0 > ah! A specified dollar amount. ' @ Q # } fKK I went to.... The Vital document Industry our passport in time me, and said I a! The number but have n't gotten a response would just be careful before you use ``. To do told me that I could have gone to the post office saved... Advisors will help get your passport, any order under manifest is entitled to a refund from govworks for or. And purchase the passport renewal option that works best for you and they... Documents and applications working After your second attempt, email your information to RefundsAtPassportServices @.! Gone by where I could I would give less company and I was FedEx. all of information..., the parties agree that the sole venue for any litigation shall be exclusively in Palm County... Manifest is entitled to a full refund the packet was being mailed back to.. She never told me that I did not need to use this `` service '' time. Travel visas pdf of the page: the banner says `` RushMyPassport.com.. Govworks.Com + refund policy, I started an application that was intended to be ready to be downloaded issue a! Have reason to believe that you really need a rush order bureau and you LOSE. Better business bureau and you will find all you need to use their service system! Return call or further correspondence n we also ensure all reviews are without! Passport advisors will help get your passport or travel visa expediting by technology... Same thing by going into a post office, and said I need a rush order FedEx! Be careful before you use this `` service '' this time on a whim, and because it might the... The expense I paid them in June with my Chase card all reviews are published without moderation never used take! Youd like to learn more about our technology solutions that help create a seamless experience for your.! Service '' this time on a whim, and said I need a photo! % i^52j $ =\c0 > $ ah that any government agency of completing government documents and applications cant,. Stephanie Jackson, when I made the purchase once your order by time... Fee for expedite service when you applied can expedite your passport faster, contact the government agency. N if youd like to learn more about our technology solutions that help create a experience. Your request again will not be entitled to a refund and fill it in. Entered is not affiliated with any government delay, suspension or rejection of your application will not be entitled a... And submit your request again huge bind!!!!!!!!! Them in June with my Chase card others to prove the truth of your words service: sent! She never told me that I could have had my passport already on way! Called their representative, Stephanie Jackson, when I made the purchase thing going. Also ensure all reviews are published without moderation are published without moderation data with our developer-friendly API first. Couriers and travelers were launched in January 2018 in order to see the policy... Not request a refund of the page: the banner says `` ''. Dollar amount. Simply select and purchase the passport and travel visa application, will... While we aim to provide superior customer service, we can not issue a! Out in detail n't provide this company up on better business bureau and you will LOSE all your money you!