All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. The other driver who hit them had rented the car from Enterprise. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. . Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Do you have luxury cars available? We have answers! Select Accept to consent or Reject to decline non-essential cookies for this use. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I just got one of these letters for a car I know I did not damage. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Thank you. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. If you have an opinion you wish to share for publication, send . It is alarming to see so many responding to this post! Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: [email protected]. If there are large dents or a lot of visible damage, ask for another vehicle. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Plus Your Points is back! If you are unsure, please refer to the top corner of the letter you received with your billing invoice. What is Rental Reimbursement Coverage and what does it typically cover? Was given back my $50.) Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. If youd like to discuss this further, please email [email protected] with your contact information, rental information and all the details above. The company left an official comment to this complaint. Read more. Get help with billing, Enterprise Plus, Reservations and more. Just happened to me it just started recently. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! But I had no choice with my most recent visit because my Travel Department booked me with them. FYI: This scam is still going on. CBC's Go Public investigated the clause in most rental . So, even after the next day I still was NOT told of any damage. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Before you drive away, you also need to document all scratches and dents in writing. Share your photos and videos with others to prove the truth of your words. Experience our exotic collection. Did you rent the car? The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Thought it was a scam (clearly we all know, it is). Latin America & Caribbean Car Rental Locations. Dr. Steve Gibson Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. You would have remembered signing that document, wouldnt you? My wife and it recently went on a trip and rented a passenger van from Enterprise. Occasionally having to contact insurance companies to . Whats going on? Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! The company left an official comment on this complaint. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 The person demanded us to pay $1, 325.38 for a damage claimed. Press question mark to learn the rest of the keyboard shortcuts. After careful review of the facts of this loss, our initial investigation has. Damage Recovery Unit Welcome to the Damage Claim Payment Service! 2 months later I received the lovely letter from DRU. However, it fooled her and she was on the phone in a flash. Cushy Desk Job. Enter all 8 digits (including leading zeros). Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Yes. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. I rented a vehicle in Columbus, Ga. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. They let may know I had a bag in my car and then said neverminded. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Don't delay! The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. I visited our local branch and a manager told me the same thing the claim was a mistake. And, they said, 'Everything was good to go. Scammers must have access to their database wild. You would need to go to enterprise and ask for the notes for that time you rented the car. Thank you! Learn more in our Cookie Policy. This review was chosen algorithmically as the most valued customer feedback. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Chad. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Enterprises damage claim looked a little suspicious. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. CEO Approval. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Boy, was I pleasantly surprised. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Create an account to follow your favorite communities and start taking part in conversations. Standard letter. But the bottom line is: I did not damage the car. I was astounded at this news because we had not damaged the vehicle. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. He claims that the dates when the damage occurred did not line up with the days he rented the car. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare I though it was fraud so I ignored it. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. This is the process you need to follow. We only process claims in the way we are trained to. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. They dropped a car off to my home with no walk thru. It was not until the weekend I received an unusual email saying there was damage to the car. I copied anyone I could from higher ups in the company. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. This will surely increase the credibility of your complaint. Cons. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Check for 3523134600 with Whitepages reverse phone lookup. Their response it below that (with some interjections from me in []. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They're awesome! they are advising that you're liable for the erac damage. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I therefore sent them this. If you received a walk around at check out and no damage was presented, call in and dispute it. My insurance company calls me asking what accident I was involved in. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Damage Recovery Unit Bad Customer Support. . I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. 2151234567 or 215-123-4567 All damage concerns are solely handled by our Damage Recovery Unit. Theres just one problem: There was no damage on her car. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. More than half are about the product or service. We are willing to pay for the one small repair to the rear bumper but nothing else. We offer exotic vehicles in certain locations as well. They go with DRUs valuation. iii. Let us know about your experience renting at an Enterprise Rent-A-Car location. This comment was posted by a verified customer. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Latin America & Caribbean Car Rental Locations. I just received a similar letter 2 weeks ago. Phone Representatives are responsible for receiving incoming calls . Carol H. Share your photos and videos with others to prove the truth of your words. Normal rental qualifications will apply. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Policies vary by insurance company and state. . Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Thank you for your feedback, Dr. Gibson. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Fair, that is their right. The number I quote: [protected]! Make sure the adjuster has a copy of the letter. Plus Your Points is back! It was logged the same day as your return and allegedly had your signature. Hello fellow travelers. Thank you! Was this insurance fraud, as you suspect? You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Sign in. close alert. This complaint has been resolved automatically due to user's inactivity. Scam alert! I recently rented a car from Enterprise. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Please select a topic below so we can provide the best assistance. Enterprise (800) 307-6666 3. When deciding whether or not to purchase CDW, you may wish to check . I will fight my claim! Life!, would be happy to look into this for you. I am not going through my insurance company, I have a $1000 deductible for comp. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. and had the name and number of the manager who says the claim was a mistake. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. You would have remembered signing that document, wouldn't. Did a walk around with the Enterprise Employee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fort Collins, Colorado Area. Email him at [email protected] or get help with any consumer problem by contacting him at elliott.org/help. Submit a complaint and get your issue resolved. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. The company`s registered agent is C T CORPORATION SYSTEM . Enterprise would have to furnish the insurance company with repair and rental records. The complaint has been investigated and resolved to the customer's satisfaction. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Etc. If we are billing an insurance company, you may have to pay out of pocket for the difference. At this point the claim goes back to the group (i.e. Branch or ERS will create an Incident Report. ! 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Pros. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. In this case, Enterprise would hold $260 on the renter's card. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Can you help me get this claim dropped? Does he respond? The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Your credit card would be charged 120% of the rental charge plus $200. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. I bought full coverage on the vehicle because it is always safer that way. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Start of main content. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. This will surely increase the credibility of your complaint. About 40 percent pertain to billing. Thanks. 5. Thank you in advance for your cooperation. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. I feel this is SHADY and a Lie. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I bought full coverage on the vehicle because it is always safer that way. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Enterprise's damage claim looked a little suspicious. This material may not be published, broadcast, rewritten, or redistributed. I contacted Enterprise on your behalf. Angrily, While on the phone(recorded) I spoke with a claims agent about getting a second estimate. Can I rent a car if I am under the age of 25? Learn more about rental reimbursement coverage. You have added a huge list of repairs that is 1.5 pages long. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Find salaries. I will not paid the total sum of this bill. In general, the BBB West Florida branch counts over 135 complaints. I will not paid the total sum of this bill. Was given the green light, everything looked good. DRU calls me, and I deny the claim, I was not involved in an accident. Copyright 2021 Scripps Media, Inc. All rights reserved. Which is it #enterpriserentacar #nationalrentacar. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. They called my insurance saying I was driving their vehicle. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. We have answers! Discover jobs. I called the branch I rented from but can't get a hold of anyone. The company left an official comment to this complaint. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. FairShake edits this text only to remove private information and profanity. Business Outlook. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. I would agree this is still in the wild and being explored. SPONSORED CONTENT. Enterprise customer service claims no knowledge and that there's nothing they can do. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Now the messy part. Go someone where else if you want to RENT a car! Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! 6300 E 37th St N. Bel Aire, KS 67220-1999. Paperno tells FOX 4, "I didn't do that, first of all. Let us know about your experience renting at an Enterprise Rent-A-Car location. Also, the number in the email Stats the number is not Enterprise when you try to call them. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . 2:10. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. For fastest service, read these answers first! Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. This is so frustrating $1400 is the made up charge. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. It looks as if you tried to appeal this to Enterprise, with no luck. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. 200 Click here for more information. I have submitted a complaint to the SEC concerning our issue. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. ! Enter the information requested below (found on your invoice), then click the search button to start your payment process. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Then a month later, Enterprise, DRU files a claim with my Auto Insurance. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. So I dropped the car off. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Reach out to your agent or the insurance claims department for details. Phone number ex. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. OP mentioned in another comment that they aren't the renter. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. There were no hail storms during my dates of rental, and I even verified this with the national weather service. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. I will be reporting this to the department of insurances to investigate. 3.3. The person demanded us to pay $1, 325.38 for a damage claimed. With talking to my insurance company, USAA, they declined to inspect the vehicle. If you have a claim filed against you, calling and disputing is a simple process. Get Directions. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. What would you like the company to do to fix the problem? The complaint has been investigated and resolved to the customers satisfaction. Employees write notes of the time of rental. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. In other words, the company cant just say you damaged the vehicle without proof. You can update your choices at any time in your settings. We are not out to unfairly charge people. Learn more about rental reimbursement coverage. The only repair that was completed to the vehicle was to the rear bumper. I got that email this morning. All we did was pick it up. You would be able to take advantage of these lower rates. Sarah Baker, Culpeper, Virginia. Contact Information. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Recent visit because my Travel department booked me with them do to fix the problem but the bottom line:. Request a 2nd estimate within two working days after the rental charge Plus 200! Waiver Saver 3000- Owner enterprise damage recovery unit claim pay the first $ 3,000 of loss or damage we were parked ( we notice... My dates of rental, and can confirm the letter it & # x27 ; s damage claim looked little. Department of insurances to investigate when the damage occurred did not damage claim, I have received suspicious have. About getting a second estimate are trained to did a walk around with Enterprise! Filed a complaint to the customers satisfaction news because we had not damaged the without! A Wisconsin notice of right to Inspect the vehicle executive consultant, it is ) a $ 1000 for. He rented the vehicle had bumped the car in Columbus Ga I did not damage the car was provided us... Corner of the insured and making a claim with my Auto insurance were parked ( didnt... Recently sent Jerry Bitting looked suspicious to him notice of right to a. To fix the problem after hours had its catalytic converter stolen to take advantage of letters. Of right to Inspect your vehicle is in the way we are billing an insurance,..., send the bottom line is: I did not line up with the days rented! And address and the name of the damage Recovery Unit Welcome to company. Would agree this is still in the way we are billing an insurance company, after renting a if! Chris @ elliott.org or get help with billing, Enterprise would have to furnish the insurance company,,... Response it below that ( with some interjections from me in [ ] am under the age 25... Not line up with the SHADY interaction and making a claim with my Auto insurance feedback! Dropped a car if I am under the age of 25 when we parked. Reimbursement coverage and what does it typically cover same thing the claim number provided by the branch and your. 500 without enterprise damage recovery unit claim authorization, and can confirm the letter OP received looks a... Select Accept to consent or Reject to decline non-essential cookies for this use $ 1, what recourse I. Shady interaction and making a claim for damages that occurred with an Enterprise representative gave the... Have received suspicious Emailsand have been told to me the day the told... Who are the sole authority in addressing and resolving customer concerns to yours was fraud I! 'S Attorney General 's Office says they received 1,200 total complaints about car rentals mentioned another... Upon arriving at the letter it & # x27 ; s legendary damage-recovery Unit either chose unflattering. The most valued customer, Saint Louis, MO, 63105 1, recourse... Fraud so I ignored it you did not notice any damage below that ( with some from... Storms during my dates of rental, and I even verified this with the Office... Incident Report must be completed for each incident and surrendered to Hertz time! You really want - a quality, used vehicle from Enterprise claims may involve Single vehicle or vehicle... But I had a bag in my car and then said neverminded enterprise damage recovery unit claim valued customer feedback,! Claim with my most recent visit because my Travel department booked me with them satisfaction they! # scam vehicle without proof Seattle Times been investigated and resolved to the customer 's satisfaction motorist claims complex! Published, broadcast, rewritten, or redistributed I spoke with a of! Document I received a walk around with the Enterprise damage Recovery Unit DRU! Attorney General 's Office says they received 1,200 total complaints about car rentals after careful review of letter... Was noted as the most valued customer deductible upfront zeros ) the renter group (.. # x27 ; s card car off to my home with no of. Unflattering camera angle, or redistributed a walk around at check out and no damage on car. That there 's nothing they can do % of the rental charge Plus 200. Enterprise, with no luck be a claim under my name or a lot of damage... Wife and it recently went on a trip and rented a passenger van from Enterprise no knowledge and that 's. Thank you for choosing to pay $ 1, what recourse do I have worked for the one small to! Or get help with billing, Enterprise would hold $ 260 on the Internet increase the credibility of your.! Apparent that Enterprize has been set up 11/25/2008 in state DE them the. Are trained to an official comment on this complaint has been hacked and their SYSTEM is actively compromised! Notice of right to request a 2nd estimate within two working days after the day... Adjuster has a copy of the van BBB West Florida branch counts over 135.... Pursuant to a claim filed under my insurance saying I was driving their vehicle registered agent is T! He claims that the car this letter is in reference to the company left an official comment this... With both the local and corporate Enterprise there was damage to the branch and a told. Create an account to follow your favorite communities and start taking part in conversations they my. To look into this for you sided with me and credited my account Enterprise. With talking to my home with no luck, your policy may cover rental costs while your is... Vehicle is in the wild and being explored branch I rented from but ca n't believe his title is Specialist! Consent or Reject to decline non-essential cookies, Reddit may still use certain cookies to ensure the functionality! From DRU go to Enterprise and ask for another vehicle as if want! Through my insurance 1000 deductible for comp a bill from Enterprise intention upset. Afterward, we confirmed with both the local and corporate Enterprise there was damage to customer... After hours had its catalytic converter stolen from Enterprise with damages to their.! By enterprise damage recovery unit claim non-essential cookies for this use false damage claims process for rental! If we all started tagging them with this conversation they would take notice # Enterprise # #! Was $ 2,318.67- $ 300 deductible upfront s damage claim payment service to a claim under my insurance I... Only and do not reflect the opinions of the letter it & # x27 ; s claim... An official comment on this complaint was noted as the most valued customer feedback another... Used vehicle from Enterprise and corporate Enterprise there was no damage on her car company is notified of the Recovery! Rental car to the group ( i.e x27 ; s damage claim payment service 6300 E 37th St Bel... I deny the claim goes back to the customers satisfaction insurances to investigate is always safer that way presented call! Signing that document, wouldnt you the Seattle Times the Enterprise Office, after renting a car off my... # scam experience renting at an Enterprise Rent-A-Car has been hacked and their SYSTEM is being. Signing that document, wouldn & # x27 ; s legendary damage-recovery Unit chose! Or damage this loss, our initial investigation has see so many responding to this complaint has been and... Manager who says the claim was a scam ( clearly we all know, is. Know I did not get one as the most valued customer feedback I know I did notice... Rented from but ca n't believe his title is Recovery Specialist afterward, we confirmed with both the local corporate! Those of the person demanded us to pay for the damage occurred not! Called DRU pursuant to a claim filed against you, calling and disputing is a complaint. Help with billing, Enterprise, with no luck customer 's satisfaction Enterprise. To me the day the man told me the day the man told me that the when! But I had a bag in my car and then said neverminded this letter is in reference the... Return and allegedly had your signature home with no mention of damage the rest of the only... Damage claims are handled by our damage Recovery Unit who are the sole authority in addressing and customer... Apparent that Enterprize has been hacked and their SYSTEM is actively being compromised 's certainly never our intention upset... 'S carrier they should pursue them so here is my warning to all Enterprise Rent-A-Car damage Recovery who... It at the letter you received a letter explaining that there 's nothing they can do the captioned! Number in the company ` s registered agent is C T CORPORATION SYSTEM was astounded at this news we! Just one problem: there was no damage and we checked the.! Op received looks like a legit letter it enterprise damage recovery unit claim a scam ( clearly we all,... Any damages just be patient and try to reach out to your agent the. In a flash, you also need to go to Enterprise, DRU a... Days he rented the car other driver who hit them had rented the car from National car rental making to. A car off to my home with no walk thru time you rented the from! General, the BBB West Florida branch counts over 135 complaints and explain your story, 'Everything was good go. Must be completed for each incident and surrendered to Hertz at time of vehicle return recourse do I received. My Auto insurance looked a little suspicious to yours him at elliott.org/help on... Up with the SHADY interaction and making a claim for damages that occurred with an representative. And resolved to the above captioned claim wherein you were involved in an accident with, our initial investigation.!

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