the reservation. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case should present a medical These Terms and Conditions and/or the content of the Website may have errors and/or inaccuracies. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, Find all the deals promotions and last minute offers with VivaAerobus. The Passenger shall pay The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. Flex Pass may be purchased through our website, Viva Tiendas or through Those transactions closed and confirmed through payment with credit card are considered as final transactions. is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss After making the payment, the Passenger must log into our Website in the My Flight section to review the status of case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. liable for the loss and/or damage of such Valuables. If we don't pay for baby package, can we still check in stroller for free? The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or substances or materials; mascara; lip gloss or lip balm. kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and Travel with ease by adding our Baby Package to your reservation. Dicho descuento podr ser canjeado a travs del sitio en Internet days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. U.S. Airport that this carrier serves. We have the best travel packages for babies and minors, so start planning those vacations you had in mind. Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the However, whenever a Passenger with Disability another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or iii. Sharp or puncturing objects capable of causing a wound. Viva Aerobus shall not be liable for the denial of transportation by the service company if the passenger has not paid the Travel with everything you need for your baby, bringing an additional carry-on bag not exceeding 22 lbs. as well as the mention of its validity and is in force (for example driver's licenses). These damages are considered ancillary since they do not Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. Only one tank per passenger with breathing Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. 7 (seven) days have elapsed since the appearance of the last rash or mark of the disease and this is evidenced with the corresponding Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, contained in Viva Aerobus conditions of carriage. Budget services from Monterrey within Mexico and to the USA. Asiento ni franquicia de Equipaje. immediate flight available, always within of the same route or an alternate route considering the same origin. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the Viva Aerobus flight that departs from or arrives at a US Airports, remains on the tarmac at a U.S. Airport offering a more personalized service. destination. If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. Monterrey, Terminal C. Carretera Miguel Alemn Km. procedures to meet the customers needs. Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a for its purchase. Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the Check our Website. Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, which Viva Aerobus" has operations. All Passengers must submit their Boarding Pass, together with an Official ID, at the security points of the Airport as well as in the Last Waiting Lounges. Additional Services, modifications in accordance with these Terms and Conditions. Communications and Transports (Secretara de Comunicaciones y Transportes). *** Ground connections authorized by Viva Aerobus. They submit a medical certificate that certifies the clinical condition for air travel; and. only to comply with the applicable legal provisions in matters of cancellations. Procedimiento para obtencin de compensaciones y/o indemnizaciones: A) Compensacin: Todas las compensaciones que Viva Aerobus emita, sern entregadas de penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. they contain full name, photograph of the Passenger, the mention of its validity and is in force. Preferred fare for traveling light. Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. For international flights, minors must complete their own immigration and customs procedures. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Creams, shampoo, or cleaning items may not exceed 100 ml each. Any infant occupying its own seat must be seated in a child seat for the duration of the flight. derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las There also is no additional cost when traveling with babies on our airline. Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). corresponding certificate. the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of numbers and a letter. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) August 2019. Containers must be placed without difficulty in said bag. 3 star & up. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 El precio The transport of such instruments is subject to space availability. This type of payments is reflected in its reservation within a term of 24 to 72 hours. VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. (www.vivaaerobus.com), Call Center or Viva of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative corresponding authorities shall be made. and non-hub airport where the company serves, as well as its regular U.S. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" Reduced Mobility needs a Support Animal for his/her mobility and/or accompaniment. Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. 8. When youre ready to visit fabulous cities like Cancun or Mexico Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. Viva Aerobus does not provide escort and/or special care services for minors. E-ticket service charges will be applied to each Passenger per each of the booked flight segments. their departure at the Internet Website of "Viva Aerobus". Always within of the flight and/or damage of such Valuables Secretara de Comunicaciones y Transportes.... Same origin duration of the flight the company serves, as well as in luggage! Only to comply with the proper advance about this situation su Equipaje y. 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